Philippians 4:13 (NIV)

I can do everything through him who gives me strength.

Upcoming Google Analytics Workshop

Feras Alhlou, president and principal consultant of E-Nor, a Google Analytics Authorized Consultant, will be conducting a Google Analytics workshop at SMX West on March 5, called "Using Google Analytics to Improve Your Online Marketing & Business." Register here and get 10% off with this discount code: GA@SMX

Many organizations, large and small, struggle to go beyond basic web metrics of visitor counts and pageview volumes. In this workshop, senior consultant Feras Alhlou will walk you through what you need in order to drive your online marketing strategy ahead of your competition. I've had the pleasure of sitting in on Feras' workshops in the past, and it was the one of the main reasons we were so proud when E-Nor in the Bay Area joined our Google Analytics Authorized Consultant network. His clear, engaging and energetic teaching style will make the day fly by as you learn. It's time well spent.

Workshop Agenda

Morning Session – Marketer/Business Focus – Strategy & Planning
  • Web Analytics Strategy – approach, opportunities and limitations
  • How It Works – overview, accuracy and privacy implications, integrating with other data
  • Practical – understanding the user interface
  • Advanced Features Overview – clever stuff you can do with Google Analytics
Afternoon Session – Webmaster/Technical Focus – Implementation
  • Accounts & Profiles, Filters & Goals – structure your data properly
  • External Campaign Tracking – measure performance of search, email, banner campaigns
  • Reporting – dashboards & insights
  • Advanced Segmentation & Custom Reports – powerful ways to find insights
The Google Analytics team will also be at SMX West, and we'll blog about that in the near future. Hope to see you there.

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Quick Survey on the Help Center

We're always looking for ways to improve Google Analytics - not just the product itself, but also the ways in which we provide information about the product. So help us help you - take a minute to fill out this quick survey on our Help Center, and let us know what we can improve!

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Yahoo! Network Distribution and Import Campaigns Webinar

Please join us Feb. 4, 2009 for this free and informative Sponsored Search webinar

We’re offering this free webinar for our Sponsored Search customers, covering two important features: Network Distribution and Import Campaigns.

The Network Distribution feature allows you to target marketing campaigns to the entire Yahoo! Network, including Yahoo! Search and Yahoo! Partners. Learn how you can control where your ads appear, use reporting to help you optimize your settings, and adjust your bids, as well as how to set premiums based on the traffic most valuable to you.

The Import Campaigns feature allows you to import your Google AdWords campaign data into your Yahoo! Search Marketing account. Learn how the tool can help you to import your AdWords campaign data, so you can leverage the insights and know-how from your Google campaign data for your Yahoo! campaigns.

To enter the webinar on February 4, you will need the password you created when you registered.

When: Thursday, Feb. 4, 2009, 11 A.M., Pacific Time
Where: The Internet—go here to register
Why: Because it’s great stuff to know for improving your campaigns and results

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Ad News and Views from Around the Web

Selling the Super Bowl; digital ad budgets to increase; keeping it simple; promote your blog

SuperbowlSelling the Super Bowl
This Sunday is arguably the biggest sporting event of the year, Super Bowl XLIV. Advertisers, according to AdWeek, have shelled out nearly $3 million each for 30-second spots during the big game. “The game is the only significant TV showcase for commercials left in today’s media-fractured environment, and advertisers are frantically putting the final touches on their plays for the day,” writes Eleftheria Parpi. How are they are building buzz around their creative? Hint: the initials are S.M., and we don’t mean the naughty kind.

We’ve got good news and bad news
Remember those old good news/bad news jokes? (Like, the good news: the captain aboard a Viking ship doubles rations for the guys on the oars. The bad news: he wants to go water skiing.) Well, the good news for digital marketers is that two-thirds of marketing execs in a recent CMO.com/Society of Digital Agencies survey say they’ll up their digital budgets in the face of current economic conditions. The bad news? Those conditions still suck.

Keeping it simple
Savvy marketers know that people are suspicious of complexity—and they know that the way to get people to engage is to keep the message simple and straightforward. The Boston Globe’s Drake Bennett shows how “cognitive fluency” can help you to get into people’s psyches because, in people’s minds, “easy = true.”

Tips for promoting corporate blogs
Last week, we took note of a recent TopRank survey that showed how blogging can enhance SEO. This week, TopRank blogger Thomas McMahon follows up by offering several useful tips for promoting your blog and keeping it alive. All common sense, but sometimes we all need to be reminded just what common sense is.

—Michael Mattis

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Don’t Set it and Forget it

Four simple steps to help your campaign keep up with new searches

I can’t possibly be the only person that remembers the line “just set it and forget it”.  Those were the good ol’ days—the same days as when you could just set up a search marketing campaign and leave it alone. 

Not anymore. Users are more sophisticated in their searches now, and we’ve seen that up to 20% of searches in any given month can be search queries never seen before by a search engine.  This means if you leave your campaign untouched, you could be missing 20% more traffic.

So what’s the best way to keep up to speed with the changing search tide while maintaining your sanity?  Here are our four simple steps that will help your Yahoo! Search Marketing campaign keep pace.

If you’re a do-it-yourselfer, you can use our new Yahoo! Search Marketing Desktop tool.  It allows you to easily execute bulk changes and optimizations within an intuitive desktop interface, spending less time on the tactical details of campaign management while maximizing your returns.  And if you happen to have your campaigns managed by SEM Agencies, you can check with them to see if they are doing all these things to give you the best performance.

1.  First off, let’s set up the campaign properly
Start off making sure your campaign is opted into Advanced Match (this is the default setting).  Advanced Match campaign will display ads for a broader range of searches relevant to your keywords, titles and descriptions, or web content than you may have thought of yourself. This includes concepts that are related to your keyword, but that do not necessarily contain your keyword.  Think of Advanced Match as the sales guy that’s going above and beyond to bring in great leads where you least expected them. 

Which keywords should you start with first?  Well, if you have a big budget and want to focus on driving traffic, then you may want more high-volume search terms (e.g. car) in your campaign. If your objective is getting higher conversions, you may want to include more tail terms as they are more product specific (e.g., new 2010 Toyota Prius hybrid car).  Make sure to use excluded words (or negative keywords) to avoid matching to terms that are not relevant to your product or service. 

2.  Monitor your campaign regularly
Because search habits constantly change, you should tune your campaigns as regularly as possible.  The frequency really depends on you and what your objectives are, and if you’re meeting those goals or not. 

The best way to determine your campaign’s performance is through the myriad of reports available through our reporting tools.  It’s kind of like when you check traffic in the evening to determine the best route to take home.  You may choose to take the shortest route but sit in a little bit of traffic (or a lot if you’re on highway 101).  Or you may choose a route that is longer but less traveled, and gets you home 15 minutes earlier.  The same logic applies to your campaign.  Know your objective, and look at the reports to help you get there.

Once you have some insight about which campaigns and keywords are performing, here are some things you can try:

  • Work with your account manager to identify additional keywords and bid opportunities.
  • Take advantage of our keyword suggestion tools & discovery tools to supplement your existing keywords.
  • Use organic search results to optimize campaigns and expand your keywords or add excluded words to avoid future matches.

3.  Tune your campaign
By now you have a pretty good idea which keywords are doing well in your campaigns, and which ones are lagging.  It’s time to take action.  Separate lower performing keywords from higher performing keywords so your high performers aren’t dragged down by your low performers.  Create a “low budget” campaign that includes all of your low performing keywords, and use lower bids so that you continue to participate in the marketplace. 

Another tuning technique is to separate keywords that get a lot of clicks from low-volume keywords.  This allows you to tweak your ad copy for the greatest impact on the high-volume terms.  Mixing the two may dilute your campaigns overall performance, and make it difficult for you to determine which keyword is negatively affecting your campaign’s Quality Index.

 4.  Sit back and enjoy the fruits of your labor…but don’t get too comfortable
Now that you’ve tuned your campaigns, give it some time to see how each campaign performs, but don’t let it simmer for too long.  The duration really depends on how much traffic you’re getting.  You may notice changes taking effect immediately, or you may have to wait a few days or weeks to see the full impact.    

At the end of the day, where does this cycle of keyword addition, monitoring, separating, tuning, re-running your campaign take you?  It allows you to improve your ad quality and your campaign performance.  The better a campaign’s performance, the less it’ll cost you to participate.  And who wouldn’t want a few extra dollars back in their pockets?

Besides, if you’re not managing your campaign regularly, you can bet your competitor is—and possibly taking traffic away from you.  To protect your traffic and your business, we encourage you to actively manage your campaign. Don’t just set and forget it!

—Payam Tehrani, product manager, Sponsored Search ad selection

 Author’s note: I welcome your feedback on this blog, and highly encourage you to share your experiences and offer your best practices in managing your Yahoo! Search Marketing campaign.

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Web Analytics TV #5 with Avinash and Nick

This is the fifth installment in our Web Analytics TV series in which you share your most burning questions via the Google Analytics Google Moderator site and we answer them.

Here is the list of this week's questions. You all are keeping us on our toes!

In this episode we discuss:
  • Tracking online conversions and success for small, local, businesses
  • Tracking the number of times a visitor converts in one visit
  • How the e-commerce conversion rate can be greater than 100%
  • How you can change the duration of Google Analytics campaigns
  • How you can differentiate between paid and organic search in Google Analytics
  • What is the recommended % balance between branded and category terms
  • Why is time spent 0 for visits with 1 page/visit
  • Why unique visitor numbers are higher than visits
  • How visits and unique pageviews are calculated
  • Would survey and qualitative help measure "engagement" ?
  • How to best track mailto: links on your site
  • What are the best practices for using virtual pageviews, event tracking and custom variables?
  • How to see dimensions and metrics by location
  • Where to find custom variables reports Google Analytics



Here are links to resources we discussed in the video:
Now to a special sidebar with our friend Michael:
Michael, we realized that we didn't actually answer your answer on why unique visitor numbers are higher than visits for a particular page. The real answer is that visits are only incremented for the first hit (pageview, event, transaction, etc..) of a visit whereas unique visitor is increment for each page in the visit. So say a visitor visits pages /foo and /bar in that order. Only /foo would get one visit, and both /foo and /bar would each get one visitor.

Hope that makes sense :)

We hope you found episode helpful, and we'd love to hear your comments and have your questions. Please use the comment form below.

In case you missed them, here are our previous videos:

Episode #1
Episode #2
Episode #3
Episode #4

If you have a question you would like us to answer, please submit a question or vote for your favorite question in our public Google Moderator site. Avinash and I will answer your latest questions in a couple of weeks with another video. We can't wait!

Please add your thoughts about the Q&A via comments below. Thanks!

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Ad News and Views from Around the Web

Quantifiable creative; blogging enhances SEO; search surges; kids more plugged in than ever; celebrating Guy Day, and more

CreativeThree simple steps to better creative
Let’s face it, a lot of agency creatives like to blather on about “inspiration” and the “creative process.” But, says iMedia Connection blogger, Robert Boman, (who is also Javelin’s Interactive Creative Director), “Marketing is a profession, not an art show. Your work’s got to be far more than just eye candy. It needs to be smart. It needs to be trackable.” He offers a handy, three-step process for creating measurable marketing.

Survey says: Blogging enhances SEO
Writing on TopRank’s Online Marketing blog, Lee Odden reveals the results of a TopRank survey that asked 326 marketing pros if they thought blogging had a positive effect on their SEO. Most did. In fact, more than 87 percent of respondents said blogging had “successfully increased measurable SEO objectives.” A common reason why some companies don’t blog or quit blogging? Resources.

Search usage jumps 50% in one year
According a new PC World report, Web search jumped a full 50% from 2008 to 2009. In fact, last year there were more than four billion searches each day. “We knew this was going to happen,” says Tribble Ad Agency blogger TheFounder, “and it’s going to get bigger and bigger for quite some time. Search has become the definition of marketing and advertising.” All true, but you heard it here first.

The 10 habits of highly effective CMOs
You’ve probably heard of the perennial self-help bestseller, “The Seven Habits of Highly Effective People.” But what’s it take to be a top Chief Marketing Officer? Jim Stengel, the highly effective former global marketing officer at Procter & Gamble, offers 10 tips, for free.

Kids: Plugged in or couch potatoes?
A new study by the Kaiser Family Foundation finds that kids aged 8 to 18 are more plugged in now than ever, spending 7 ½ hours a day, or nearly 53 hours per week, with electronic media. How does that daily usage break down by media and minutes?

  • TV: 270
  • Music: 151
  • Video games: 73
  • Mobile phone chat: 33
  • Texting: 90
  • Computing (non school): 89

Creative Spotlight: Bye, Guy
Today’s Creative Spotlight is not about a piece of creative. It’s about a creative. Legendary ad man and Chiat/Day co-founder, Guy Day, who brought us such compelling creative as Apple’s infamous “1984″ Super Bowl spot, has died. He was nearly 80 years old. Hats off to one of advertising’s greats.

Here’s a clip of the original “1984″ ad. For those old enough to remember, it was just about the darndest ad anyone had ever seen on TV up to that point. Enjoy. And thanks, Guy.

(Logic-Creative image by RabiD Son, via Flickr, CC 2.0)

—Michael Mattis

 

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Google Analytics Even More Global

Today, Google Analytics is available in 6 more languages: Bulgarian, Catalan, Greek, Lithuanian, Slovak and Vietnamese, bringing the total to 31 languages. It's a large cross-functional effort to localize the product, and we're so proud to welcome these new languages and users!

We also now have over 150 Google Analytics Authorized Consultants (GAACs), from every major region (US, Canada, Latin America, Europe, Middle East & Africa, and Asia Pacific) and over 35 countries! Chances are, there's one near you.

GAACs are our partners; each has been vetted by an internal team here at Google. They are experienced Google Analytics experts (and often, also SEM, SEO and testing specialists) who are available for anything from hourly consultations to training to advanced implementation and analysis.

It's been amazing to see the growth in the analytics industry over the past few years, and as usage and the analytics dialogue scales internationally, our product, team and ecosystem are scaling right along with it.

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Google Analytics Even More Global

Today, Google Analytics is available in 6 more languages: Bulgarian, Catalan, Greek, Lithuanian, Slovak and Vietnamese, bringing the total to 31 languages. It's a large cross-functional effort to localize the product, and we're so proud to welcome these new languages and users!

We also now have over 150 Google Analytics Authorized Consultants (GAACs), from every major region (US, Canada, Latin America, Europe, Middle East & Africa, and Asia Pacific) and over 35 countries! Chances are, there's one near you.

GAACs are our partners; each has been vetted by an internal team here at Google. They are experienced Google Analytics experts (and often, also SEM, SEO and testing specialists) who are available for anything from hourly consultations to training to advanced implementation and analysis.

It's been amazing to see the growth in the analytics industry over the past few years, and as usage and the analytics dialogue scales internationally, our product, team and ecosystem are scaling right along with it.

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Annotations Now Available In All Accounts


In December, we announced the phased roll out of Annotations. It's now available in all accounts! Thanks for your patience and enjoy!

Here's a fantastic video on Annotations. You've asked for it for so long, and we hope you'll use it to great effect to better work in concert in your company, using phrases like, "Add it to annotations," or, "It's in annotations." If anything of note happens, log it there. Go tribal with your knowledge.

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